Refund Policy

htmlnotee offers Free, Creator, Pro, and top-up credits for AI HTML knowledge note generation. This policy explains how refund requests are reviewed for subscriptions, top-ups, failed access, and billing errors.

Failed generations are not charged when the failure is caused by timeout, provider error, output truncation, empty sanitized HTML, context-limit rejection, or server error.

• Duplicate charges or incorrect charge amounts.
• A paid plan or top-up credit pack was charged but not delivered to the account.
• A checkout or billing-provider error created an unauthorized or unintended charge.
• A service issue prevents access to paid features and support cannot restore access within a reasonable time.
• A refund is required by applicable consumer protection law.

• Credits or paid features were already used successfully.
• The request is only a change of mind after meaningful paid usage.
• The account was suspended for violating the Terms of Service or abusing credits, imports, OCR, checkout, or generation queues.
• Top-up credits were consumed, transferred through support, reversed by chargeback, or tied to suspected fraud.

• Cancelling Creator or Pro stops later renewals.
• Access continues until the end of the paid billing period.
• Annual plans release credits monthly rather than all at once.
• When a subscription expires, the account returns to Free.
• Existing notes remain readable and copyable after a subscription expires.

Email support with your account email, payment email if different, order ID, checkout ID, plan or pack name, charge amount, charge date, and a clear explanation of the issue.

support@htmlnotee.com

We typically reply within 1-3 business days. Approved refunds are returned through the original checkout provider when supported by the provider and payment method.

Refunds, disputes, and chargebacks may remove unused credits, freeze related access, or reverse credited balances. Fraudulent refund requests, excessive chargebacks, or attempts to consume credits and reverse payment may lead to account suspension.